Shipping & Delivery
Tus piezas salen de Georgetown, TX — empacadas a mano, aseguradas hasta tu puerta. Aquí está todo lo que necesitas saber.
Envío Gratis — Free Shipping
Envío gratis en pedidos de $199+ dentro de US. Abajo de eso, la tarifa va por el total de tu pedido. Lo que ves aquí es lo que ves en checkout — sin sorpresas.
Domestic Shipping (United States)
Standard · 3-7 business days:
| Total del pedido | Costo |
|---|---|
| Hasta $37 | $6.10 |
| $37.01 – $125 | $9.90 |
| $125.01 – $198.99 | $20.90 |
| $199+ | GRATIS — Free Shipping |
International Shipping
We currently ship to Mexico, Canada, and select countries in Europe and Latin America.
| Region | Delivery | Cost |
|---|---|---|
| Mexico | 5-10 business days | Calculated at checkout |
| Canada | 7-14 business days | Calculated at checkout |
| Europe / LATAM | 10-21 business days | Calculated at checkout |
Customs & Import Duties: International orders may be subject to duties, taxes, and fees imposed by the destination country. These are the responsibility of the recipient.
Order Processing
Orders are processed within 1-2 business days. You'll receive a tracking number by email once your package ships. Orders placed on weekends or US holidays are processed the next business day.
Made-to-Order Items
Some custom pieces (made-to-measure boots, custom buckles) require 4-8 weeks production time. Timelines are indicated on each product page.
Tracking
Once your order ships, we'll send a tracking link via email. You can also track from your account.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us within 7 days of expected delivery at info@piedrerosofficial.com. We'll work with the carrier to resolve the issue.
Address Changes
If you need to change a shipping address, contact us within 1 hour of placing your order. Once shipped, we cannot change the destination.
Questions?
Email info@piedrerosofficial.com or call (737) 275-8941. We respond within 24 hours, Monday through Friday.