Shipping & Delivery

Your pieces ship from Georgetown, TX — hand-packed and insured to your door. Here's everything you need to know.

Free Shipping

Free shipping on every US order. No minimum and no threshold. What you see here is what you see at checkout — no surprises.

Domestic Shipping (United States)

Standard · 3-7 business days · free on every order.

International Shipping

We currently ship to Mexico, Canada, and select countries in Europe and Latin America.

Region	Delivery	Cost
Mexico	5-10 business days	Calculated at checkout
Canada	7-14 business days	Calculated at checkout
Europe / LATAM	10-21 business days	Calculated at checkout

Customs & Import Duties: International orders may be subject to duties, taxes, and fees imposed by the destination country. These are the responsibility of the recipient.

Order Processing

Orders are processed within 2 business days. You'll receive a tracking number by email once your package ships. Orders placed on weekends or US holidays are processed the next business day.

Made-to-Order Items

Some custom pieces (made-to-measure boots, custom buckles) require 4-8 weeks production time. Timelines are indicated on each product page.

Tracking

Once your order ships, we'll send a tracking link via email. You can also track from your account.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, contact us within 7 days of expected delivery at info@piedrerosofficial.com. We'll work with the carrier to resolve the issue.

Address Changes

If you need to change a shipping address, contact us within 1 hour of placing your order. Once shipped, we cannot change the destination.

Questions?

Email info@piedrerosofficial.com or call (737) 275-8941. We respond within 24 hours, Monday through Friday.