Shipping & Delivery
At Cuadra Piedreros, we want your handcrafted pieces to arrive safely and quickly. Below is everything you need to know about shipping.
Free Shipping Threshold
Free standard shipping on all US orders over $150. Orders below $150 are subject to a flat-rate shipping fee of $12.
Domestic Shipping (United States)
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard | 3-7 business days | $12 / FREE over $150 |
| Expedited | 2-3 business days | $25 |
| Express (Overnight) | 1 business day | $45 |
International Shipping
We currently ship to Mexico, Canada, and select countries in Europe and Latin America.
| Region | Delivery | Cost |
|---|---|---|
| Mexico | 5-10 business days | From $25 |
| Canada | 7-14 business days | From $35 |
| Europe / LATAM | 10-21 business days | Calculated at checkout |
Customs & Import Duties: International orders may be subject to duties, taxes, and fees imposed by the destination country. These are the responsibility of the recipient.
Order Processing
Orders are processed within 1-2 business days. You'll receive a tracking number by email once your package ships. Orders placed on weekends or US holidays are processed the next business day.
Made-to-Order Items
Some custom pieces (made-to-measure boots, custom buckles) require 4-8 weeks production time. Timelines are indicated on each product page.
Tracking
Once your order ships, we'll send a tracking link via email. You can also track from your account.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us within 7 days of expected delivery at info@piedrerosofficial.com. We'll work with the carrier to resolve the issue.
Address Changes
If you need to change a shipping address, contact us within 1 hour of placing your order. Once shipped, we cannot change the destination.
Questions?
Email info@piedrerosofficial.com or call (737) 275-8941. We respond within 24 hours, Monday through Friday.